Need to make a return? No worries! We want you to be 100% happy with your purchase so if you need to make a return here’s how you do it:
Don’t like your item? – 30 Day Returns
When you have received your order from Curiositas.uk you have 30 days to get it back to us if you choose to return it. If it’s not what you expected, you can simply return it!
Unless the item is faulty or you received the wrong item, the return postage must be paid by yourself.
To do so you must first contact us via our contact form or by email at email@example.com and we will send you all the details you need to return your item back to us. You’ll need to send us your order number when you contact us and the reason you want to return the item. If all is well, we’ll send you the address to return the item back to us. As soon as you have received our returns postal address, just send your gear straight back to us! You don’t need to wait for any additional emails from us.
Return postage much be paid by the customer.
If the item has been used or damaged by the customer we are unable to accept it.
Please note: Check your junk mail! Sometimes our emails get put in there. Sorry!
The costs of returning a product back to us can be expensive. Therefore please choose carefully. We are here to help so if you have any questions please ask us before your purchase.
What if you received the wrong item?
If you received the wrong item, firstly we say a big ‘Sorry’. Someone must have been half asleep when they picked your order. Please let us know and we will deal with this, just contact us via our contact form or by email at firstname.lastname@example.org.
Did you receive a faulty Item?
This doesn’t happen often as we are super careful about quality. However, our products are made my humans and mistakes can happen. If it’s happened to you we will go that extra mile to fix the issue for you as we really want you to love your Curiositas item. Please let us know and we will deal with this, just contact us via our contact form or by email at email@example.com.
If we send you the wrong item, or the item is faulty you can return it back to us free of charge.
In both cases we can offer a full refund or a credit note of 100% of the value of the item.
What if 30 days has passed?
If you have had the item for over 30 days and then decide you don’t like it, unfortunately there is nothing we can do.
If the item is appears faulty 30 days or more after you have received it, we treat this as a return under warranty. In this case we will inspect the product and either repair or replace it, as long as the fault is not due to mis-use or wear and tear. No refund is payable for warranty claims.
In all the above cases, to make a return or a claim under warranty please contact us via our contact form or by email at firstname.lastname@example.org.